See your doctor

If you’re feeling unwell and need to see a doctor, they might require you to get further investigations and treatment. Depending on the type of medical service you need, please follow the guidance below:

Making a claim for inpatient or day-patient treatment

If you require inpatient or day-patient treatment (when you need to be admitted in a hospital), you must obtain a pre-authorisation from us first.

• Step 1: To do this, contact our international claims team on +44 (0)1202 283 580* or at [email protected] as soon as you are referred to a hospital. We will ask about your symptoms, the procedure needed and your preferred hospital or clinic.
• Step 2: We will then contact your doctor and the hospital to gather further information. We’ll make a decision about your claim and advise you on what to do next.
• Step 3: After your claim is authorised, you receive your treatment and we settle your bills directly with the healthcare provider. If any excess applies, we’ll deduct this from the first payment or let you know how to pay it.

Making a claim for outpatient treatment

For any outpatient treatment (when you don’t have to be admitted in a hospital) you don’t need to contact us for a pre-authorisation, but we are always happy to answer your queries if you need our help.

• Step 1: Receive and pay for your treatment at the hospital or clinic of your choice.
• Step 2: Fill in a claim form and send it along with a copy of the itemised invoice and the receipt by email to [email protected], by fax at +44 (0)1202 756351 or post it to Freedom Health Insurance, County Gates House, 300 Poole Road, Poole BH12 1AZ, United Kingdom. You can find the medical treatment and dental treatment claim form down below or you can download them from our documents page.
• Step 3: If your claim is accepted, we will refund you the expenses which are covered by your policy.

If you require urgent medical attention or you’ve been medically evacuated, please contact us as soon as possible on +44 (0)1202 756 350*.