Make a UK claim
To make a claim for one of our UK policies please email us at [email protected] or phone us Mon-Fri 9am-6pm on the number below. 01202 283 580*
Contact usMake an international claim
To make a claim for Freedom Worldwide policies please email us at [email protected] or phone us Mon-Fri 9am-6pm (UK time) on the number below. +44(0)1202 756 350*
Contact usMaking a Reimbursement Claim?
You can use our quick and easy form to make a reimbursement claim for your dental, optical and private GP costs or for claiming your maternity cash benefit.
Make a reimbursementHow to make a health insurance claim
Choose your health insurance product from the list below to find out everything you need to know about making a claim.
Freedom Elite Claims
Making a Freedom Elite claim is simple, with no claim forms to fill in. Choose where you want to get treated from your hospital list and we will settle the bill directly with your private healthcare provider, so you can concentrate on getting better. If you choose the NHS instead, we will pay you a cash benefit after you’ve been discharged.
How to make a Freedom Elite claim
Freedom Essentials Claims
If you are a Freedom Essentials policyholder and you need inpatient or daypatient treatment, you can claim a fixed cash benefit that will be paid directly to you, so you can use it at any hospital in the UK or abroad. If the hospital charges you more than the cash benefit, you are responsible for paying the difference. If you are charged less, the extra amount is yours to keep.
How to make a Freedom Essentials claim
Freedom Worldwide Claims
If you have a Freedom Worldwide policy, we are usually able to arrange your inpatient and day-patient bills directly with your doctor or hospital. This means that you can focus on your recovery while we take care of your medical bills.
If you require outpatient treatment, you pay the costs at the time of the treatment and send us a claim form with the invoices and receipts. If we accept your claim, we will refund the money to you.