There are several benefits of the virtual GP service, including:

• Flexible appointments - you can access a medical professional for an appointment at a time that suits you.

• It’s convenient - there’s no need to travel to physically visit a GP and you can call a doctor from wherever you are.

• You can easily order prescriptions and get medication delivered to a nominated address or pharmacy.

• Limitless contact - you can access the virtual GP service and speak to a doctor as many times as you like as there are no video or phone call limits.

• Better communication between you and a medical practice, giving you the best experience possible.

• Access to the online records created by the virtual GP so you can review relevant, up-to-date information about your health.

For employers, offering your staff private health insurance which includes GP cover can have many benefits, including:

• You can reduce absenteeism as employees will have quick and easy access to the care they need. The quicker they can speak to a GP, the quicker they can recover and return to work.

• Your employees will feel valued and have greater job satisfaction knowing they’ll have access to the medical advice they need at a time that suits them.

• You’ll be able to support the physical and mental health of your staff which can lead to greater productivity.

• You’ll be able to attract and retain more employees - private healthcare insurance can be attractive to prospective candidates and existing staff alike.

eMed has partnered with Livi to provide convenient, high-quality care, easing healthcare pressures and improving access. This partnership drives innovation, empowering patients to get the support they need, whenever and wherever they need it.

Booking a virtual GP appointment is quick and easy! Once registered, you can book your GP appointments through the Livi app by following the steps below:

1.  Choose your appointment: You can choose to see the next available doctor or book a specific time within the next three days.
2. Fill out a symptom form: You will be asked to fill out a form and upload photos (if required) to help ther Livi healthcare professional understand your condition.
3. Booking confirmation: Once you’ve booked your appointment, you will be able to see details of your upcoming appointment in the app homepage.

Livi have made the decision to only allow children over the age of 12 months to be treated by a Livi clinician as they believe that the clinical risk is too high for a child of under 12 months to be treated by video and that they should seek face-to-face medical care. If you are unhappy with Livi's decision, please fill out Livi's Feedback Form with details of your dissatisfaction.

Livi will send you a reminder before your appointment. Make sure notifications are enabled on your device.

Find a quiet, comfortable spot with a stable internet connection, and ensure your phone is fully charged.

The healthcare professional will call you via the Livi app at your appointment time.

For help with ID verification or booking, email Livi support at support@livi.co.uk or call 0203 870 3029.

No. Patients can contact the virtual GP advice line as often as needed, with no limit to phone or online consultations.
 

Most patients receive the advice, reassurance and, where appropriate, diagnosis they need from the virtual GP doctor appointments. The clinicians can assist with most health concerns, but if a patient’s symptoms require a physical examination, or need a repeat prescription, they may be referred to their own GP.

Yes, virtual GPs can arrange and electronically authorise private prescription medication. The online pharmacy will then contact the patient to arrange delivery of the medication to a nominated UK address. The pharmacy will take payment via credit or debit card. There is a non-refundable charge for prescribed medication and delivery.

Should the GP feel that a patient would benefit from a specialist assessment or further medical treatment they can provide an open private referral letter. This referral is for private medical care only and will not be accepted for services in the NHS. Referral letters can be posted or emailed directly according to patient preference. Please note the private referral is not a claims authorisation. Patients will still need to contact Freedom Health Insurance prior to receiving any treatment.

Our virtual GP service will refer you for private medical treatment if it is necessary. That said, you are always free to visit your own NHS GP and use NHS services if you wish - private health insurance policyholders are still eligible for NHS services.

Yes, for those who do not have access to a smartphone, please contact the Livi support line at 02023 870 3029.

Our virtual GP service is offered in partnership with eMed powered by Livi who aim to make an appointment within 48 hours.

If you are not satisfied with the care you received or if you have any concerns, please contact Livi by filling out the Feedback Reporting Form with details of your complaint. All complaints will be acknowledged within 72 hours and responded to by Livi within 20 days.

If you have an urgent matter or if your question concerns a GP appointment that already has taken place, please contact Livi directly by phone at 0203 870 3029.

eMed will only share limited data with Livi for the purposes of ensuring that you are eligible for using the Livi service. eMed will not share any of your medical data with Livi and it will continue to hold that medical data securely and in line with its data privacy obligations.

After you have downloaded the Livi app, you will be invited to read and agree to the terms and conditions and privacy notice. From this point onwards, Livi will be your data controller and will hold any data that you share securely and in line with its compliance obligations.